1. Introduction
The processes and objectives governed by this Privacy Notice and the written policies within the Company for the processing and protection of personal data are to ensure that the personal data of individuals whose records are held by us are processed and protected in accordance with applicable legislation, primarily Law No. 6698 on the Protection of Personal Data.
2. Definitions
Unless the context of this Privacy Notice requires otherwise:
Explicit Consent:
Informed and freely given consent regarding a specific matter.
Personal Data:
Any information relating to an identified or identifiable natural person (e.g., name, surname, national identity number, email address, address, date of birth, credit card number, bank account number – therefore, the processing of information relating to legal entities is not covered by the Law).
Data Subject:
The natural person whose personal data is processed.
Processing of Personal Data:
Any operation performed on personal data, such as obtaining, recording, storing, preserving, modifying, reorganising, disclosing, transferring, acquiring, making available, classifying or preventing the use of data, whether wholly or partly automated or non-automated, provided that it is part of any data recording system.
Special Category Personal Data:
Data relating to race, ethnicity, political opinion, philosophical belief, religion, sect or other beliefs, clothing, membership in associations, foundations or trade unions, health, sexual life, criminal convictions and security measures, as well as biometric and genetic data.
Data Controller:
The person who determines the purposes and means of processing personal data and manages the system in which data is systematically recorded.
3. Identity of the Data Controller
The personal data you share with us is collected by Hidromas Pacific, acting as the data controller, in accordance with Law No. 6698 on the Protection of Personal Data (“Law”), the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Inform (“Communiqué”) and other relevant legislation.
Your data is processed for the purposes stated in this notice, with high sensitivity to confidentiality and security, and with utmost respect for the fundamental rights and freedoms of individuals.
Data Controller: Hidromas Pacific
Website: www.hidromas.com.au
4. Which of Your Personal Data Do We Process?
Identity Information:
First name, last name, date of birth, identity number.
Contact Information:
Email address, phone number, residential address (if provided), and social media contact details.
Product and Service Information:
Details of products and services requested or received.
Risk Management Information:
IP address information.
Customer Transaction Information:
Information provided verbally, in writing or electronically regarding requests and complaints about products and services.
Complaint/Reputation Management Information:
Records relating to complaints or requests submitted via website, mobile application, social media or call centre, and records of actions taken.
Marketing Data:
Preferences, surveys, cookie records, campaign information, marketing SMS/email communications (with consent), call centre interactions and social media data.
Financial Data:
Billing and payment-related information.
Visual and Auditory Data:
Call centre recordings and security camera recordings at service points.
Legal Proceedings and Compliance Data:
Information requested by judicial or administrative authorities and documentation relating to legal processes.
5. Under What Conditions and for What Purposes Do We Process Your Data?
Your personal data may be collected through:
- Physical channels (face-to-face meetings, printed forms)
- Call channels (call centres, email, SMS)
- Digital channels (websites, mobile applications, online forms)
- Social media channels
a) Providing Our Products and Services
Hidromas Pacific may process identity, contact, product and service data under Article 5/2/c of the Law to fulfil contractual obligations, including sales, after-sales services and customer support.
b) Product and Service Development
Under Article 5/2/f of the Law, data may be processed based on legitimate interests to improve efficiency, enhance service quality and conduct internal reporting and evaluation activities.
c) Marketing Activities
With explicit consent under Article 5/1 of the Law, identity, contact and marketing data may be processed for marketing strategies, campaign communications, surveys, digital advertising and personalised promotional activities.
You may withdraw your explicit consent at any time.
d) Financial Operations
Under Articles 5/2/c and 5/2/f, identity, product and financial data may be processed for financial reporting, billing, tax compliance and fraud prevention.
e) Legal Compliance
Data may be processed to fulfil obligations arising from consumer legislation, financial regulations and other legal requirements.
f) With Whom May Your Data Be Shared?
Your personal data may be shared:
- With public institutions where required by law
- With technical service providers and consultants
- With affiliated companies and authorised dealers
- With insurance, logistics and financial institutions where necessary
- With third-party service providers under contractual obligations
Where explicit consent is provided, data may be shared domestically or internationally with contracted third parties for marketing, promotional and support activities.
g) Your Rights Under Article 11 of Law No. 6698
You have the right to:
- Learn whether your personal data is being processed
- Request information regarding processing
- Learn the purpose of processing
- Learn third parties to whom data is transferred
- Request correction of incomplete or inaccurate data
- Request deletion or destruction where processing grounds cease
- Object to automated decision-making
- Request compensation for damages arising from unlawful processing
Applications may be submitted in writing to Hidromas Pacific in accordance with the procedures set out in the relevant legislation. Requests will be evaluated and responded to within 30 days.
6. Measures for the Protection of Personal Data
Hidromas Pacific takes necessary technical and administrative measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.
In the event of a data breach despite security measures, relevant authorities and affected individuals will be notified in accordance with legal obligations.
7. Accuracy of Personal Data
Users are responsible for ensuring that the personal data they provide is accurate and up to date. Any consequences arising from inaccurate information are the responsibility of the data subject.
8. Changes to This Privacy Notice
Hidromas Pacific may amend this “Privacy/Personal Data Processing Information” text in accordance with applicable laws and regulations.
Any updates will become effective upon publication on www.hidromas.com.au